At TQ3 Navigant International formally known as World Wide Travel I worked as an IT Help Desk Specialist. We worked with an online software. Quality Agent, which provide an online tool for booking reservation like hotel, car, rail, or air travel. My main responsibilities were to take in request by phone either from: Troubleshooting Issues
The first line of business is to verify the authentication of the caller for security purposes with that organization. A brief description of the problem, how you solved the problem,and what could the user do to prevent the problem would be included in the Help Desk Ticket.
| Applications Included |
Microsoft Excel for updating information in the database Microsoft Outlook for the sending and receiving of email PDFs' attachments Yahoo\Games for entertainment;Internet Explorer. Saber for some script editing and firewall for (GDS),database,and web site.I believe! |
| Services | Online service for booking;Timely Service;Report Flyer/Invoice for administrators to view past invoices for users. Security clearance employees' because of the level of -securtity access to personal/government account information,Homeland Sec., ARMY, Applebee's, etc.;Tier 1, Tier 2, Tier 3 Support |
| Maintenance Required |
Ensure Fax/Email Controllers are not hung up; Ensure Quick and Flash processors are up and running. The flashers and quick’s, which a flash shows the city pairs, and a quick shows the same but with a fare, that is retrieved from the (GDS) Global Distribution System. This has processors that go out and retrieve these schedules and fares. In some cases we have to stop and restart those processors, because you may have two request being made by two processors conflicting with one another to book identical request. |
| Skills |
Good Communicational Skills, Networking, A Good Sense of Humor, Multitasking, Responsibility, Independent,Great Managing Skills |